XBorderWeb provides custom website design, development, and hosting services for service-based businesses.

By purchasing any service from XBorderWeb, the client agrees to the policies outlined below as well as the Website Design & Hosting Agreement referenced during the purchase process.

Service-specific terms may be outlined in separate agreements referenced during the purchase process, including the Website Design & Hosting Agreement.

Subscription services such as Website Care Plans are governed by the active subscription agreement associated with the client account.

1. Website Projects

All website design projects require a project deposit in order to begin development.
The deposit secures the client’s place in the project schedule and allows work on the website design and development to begin.
The remaining project balance must be paid prior to the website going live.

Full project details, including scope of work, timelines, and responsibilities, are outlined in the Website Design & Hosting Agreement, which clients must review and accept before submitting payment.

2. Project Scope

Website projects are completed according to the package selected by the client at the time of purchase.

Packages may include:

• Starter Website
• Professional Website
• Premium Website

Each package includes a predefined number of pages, features, and revision rounds. Any requests beyond the scope of the selected package may require additional fees and may extend project timelines.

3. Hosting & Maintenance

All website projects include hosting for the first 12 months after the website is launched.

This hosting includes:

• Secure website hosting
• SSL certificate
• Server monitoring
• Basic security updates
• Website backups
• Performance monitoring

4. Annual Hosting Renewal

After the first year, an annual hosting & maintenance renewal is required to keep the website online.

Current renewal fee:

$249 per year

This renewal covers continued hosting infrastructure, server maintenance, backups, and security monitoring. If the annual hosting renewal is not paid, XBorderWeb reserves the right to suspend or remove the website from its hosting infrastructure until the renewal payment has been completed.

Clients subscribed to an active Website Care Plan may receive discounted hosting renewal pricing depending on the selected plan.

5. Client Responsibilities

Clients are responsible for providing all necessary materials required to build the website, including but not limited to:

• Business information
• Service descriptions
• Photos or branding materials
• Contact information
• Logos or graphics

Project timelines begin once all required materials have been received. If the client does not provide the required materials within a reasonable timeframe, the project may be paused until all necessary information is received.

Delays in providing project materials may result in delays in project completion.

Clients purchasing website services must review and agree to the XBorderWeb Website Design & Hosting Agreement before work begins.

The full agreement can be reviewed here:
https://xborderweb.com/wh-agreement

6. Project Timelines

Once all project information has been received, XBorderWeb typically delivers an initial website preview within 3–5 business days. Clients may request revisions according to the number of revision rounds included in their selected package.

Project timelines depend on client responsiveness. If the client becomes unresponsive for more than 30 days during the project, the project may be paused and may require rescheduling before work resumes.

7. Ownership

Full ownership of the website transfers to the client only after all outstanding balances owed to XBorderWeb have been paid in full.

Outstanding balances may include, but are not limited to:

• remaining project balances
• unpaid hosting or renewal fees
• unpaid subscription commitments such as Website Care Plans
• additional services requested by the client

XBorderWeb reserves the right to withhold website files, restrict administrative access, or suspend website services until all outstanding balances have been paid in full. Website files are delivered in the format used by the platform on which the website was built. XBorderWeb is not required to provide editable source files, development files, or platform exports outside of the platform used to build the website.

8. Limitation of Liability

XBorderWeb is not responsible for business losses, lost revenue, or damages resulting from website downtime, hosting interruptions, or third-party service failures.

While we take reasonable steps to maintain website stability and security, no hosting infrastructure can guarantee uninterrupted service.

9. Payment Disputes

By submitting payment for any service, the client confirms that they have reviewed and agreed to the applicable service agreement and policies. Clients agree to contact XBorderWeb directly to resolve any billing concerns before initiating a chargeback or payment dispute.

Submitting a chargeback for services already delivered may be considered a violation of this agreement and may result in service suspension or legal recovery efforts.